Return Policy
At Shree Shresta Wood Pressed Oils, we strive to provide the highest quality wood-pressed oils to our customers. In the rare event that you receive a damaged or spoiled product, we are here to help. Please carefully review our return policy outlined below:
Eligibility for Returns
Eligibility for Returns
We only accept returns under the following circumstances:
- The packaging is leaked or damaged upon delivery
- The oil is spoiled or not fit for consumption.
To be eligible for a return, you must provide a clear video of the unpacking process as proof of the damaged or spoiled product.
Return Process
Return Process
If you meet the eligibility criteria, please follow these steps:
Unpacking Video: Record a clear, uncut video while unpacking the product, showing the damaged or spoiled condition of the item.
Contact Us: Email us at [Your Email Address] with the video, your order number, and a description of the issue within 24 hours of receiving the package.
Evaluation: Once we receive your video and details, our team will review the case and determine if the product qualifies for a return or replacement.
Return Approval: If approved, we will arrange for a return or provide you with a replacement.
Conditions for Return
Conditions for Return
- The product must be unused and in the original packaging (except for the case of leakage or spoilage).
- The return request must be made within 24 hours of receiving the product.
- The unpacking video must clearly show the condition of the product at the time of unboxing.
Non-Returnable Situations
Non-Returnable Situations
We do not accept returns in the following cases:
- The product has been used or partially consumed.
- No video proof of the damaged or spoiled condition is provided.
- The return request is made after the 24-hour window from delivery.
- Damage caused due to mishandling after the product has been delivered.
Refunds and Replacements
Refunds and Replacements
Once your return is approved, you may choose one of the following options:
Replacement: We will send you a replacement product at no additional cost.
Refund: If a replacement is not feasible, we will issue a refund to your original payment method. Refund processing times may vary depending on your payment provider.
Contact Us
Contact Us
For any return requests or queries, please contact our customer service team:
Shree Shresta Wood Pressed Oils
Email: info@shreeshresta.com
Phone: 9966020888
