Return Policy

At Shree Shresta Wood Pressed Oils, we strive to provide the highest quality wood-pressed oils to our customers. In the rare event that you receive a damaged or spoiled product, we are here to help. Please carefully review our return policy outlined below:

Eligibility for Returns

We only accept returns under the following circumstances:

- The packaging is leaked or damaged upon delivery

- The oil is spoiled or not fit for consumption.

To be eligible for a return, you must provide a clear video of the unpacking process as proof of the damaged or spoiled product.

Return Process

If you meet the eligibility criteria, please follow these steps:

Unpacking Video: Record a clear, uncut video while unpacking the product, showing the damaged or spoiled condition of the item.

Contact Us: Email us at [Your Email Address] with the video, your order number, and a description of the issue within 24 hours of receiving the package.

Evaluation: Once we receive your video and details, our team will review the case and determine if the product qualifies for a return or replacement.

Return Approval: If approved, we will arrange for a return or provide you with a replacement.

Conditions for Return

- The product must be unused and in the original packaging (except for the case of leakage or spoilage).

- The return request must be made within 24 hours of receiving the product.

- The unpacking video must clearly show the condition of the product at the time of unboxing.

Non-Returnable Situations

We do not accept returns in the following cases:

- The product has been used or partially consumed.

- No video proof of the damaged or spoiled condition is provided.

- The return request is made after the 24-hour window from delivery.

- Damage caused due to mishandling after the product has been delivered.

Refunds and Replacements

Once your return is approved, you may choose one of the following options:

Replacement: We will send you a replacement product at no additional cost.

Refund: If a replacement is not feasible, we will issue a refund to your original payment method. Refund processing times may vary depending on your payment provider.

Contact Us

For any return requests or queries, please contact our customer service team:

Shree Shresta Wood Pressed Oils

Email: info@shreeshresta.com

Phone: 9966020888